Houston we have a problem...

A couple months ago, we were at Brew Woo, an incredible craft beer festival held every year in Worcester, MA. It was the second year they had invited us to join in the fun and we were able to capture a ton of great photos!

Until we ran into a problem...

After a full day of photos, with about an hour left of the day, we started to run into some technical problems. Our camera would capture three photos and then fail to capture the fourth photo. I did my best to troubleshoot the issues, trying everything under the sun with no avail. It was absolutely baffling and then my worst fear was realized.
After thousands and thousands of photos over it's lifetime, our camera shutter died and refused to actuate. 

We ended up having to shut down prematurely and resorted to taking photos of attendees on their phones since many of them were insistent that they would not be denied a photo-op with our giant pretzel. #giantpretzelforthewin


It was a humbling and eye-opening experience that taught us an important lesson about equipment redundancy which we have made significant investments in since that fateful day in Worcester. 

The next morning we bought a brand new Canon Rebel DSLR and confirmed that we had a backup for every other critical piece of equipment to be prepared for any technical failure that might occur in the future. And yes, we have a backup camera now too!

I offer this story to share the lessons we learned from this failure as well as the solutions we explored to ensure that it never happens again. We're grateful that our

A Technical Note for All the Nerds

The problem we ran into is known as "Error 20." This error states that shooting is not possible due to an error and it asks you to power cycle the camera. Upon seeing this I thought it was a power problem, however, after changing power sources, the problem persisted. After some quick googling, I found that it was a "mechanical malfunction with the shutter or mirror assembly." 

It was at this point that I changed the lens (a long shot, I know) and tried to power cycle our whole system a few more times. The problem persisted and I knew there was no way I could fix the shutter or mirror assembly in the field. 

Photo Credit: Kevin Hardy

Photo Credit: Kevin Hardy

The next day I consulted Canon USA's Service and Repair Center. Their incredibly friendly and helpful staff informed me that it would be more practical and economical to buy a new prosumer DSLR rather than repairing the 8 year old prosumer DSLR I had. So I took their advice and pulled the trigger on a new Canon T5i. Rather than buy the lowest end Rebel they offer, I went with a mid-range camera to take advantage of the more durable body and the more advanced video features if we ever decide to expand into that realm. 

If you have any other questions about the tech behind our Booth, don't hesitate to ask!